EatSee Terms of Use

Effective from: 9 November 2026
Accounts created earlier: transitional rules in section 14.

1. Provider

EatSee is provided and owned by ASTROWARE Arkadiusz Woźniak, Rudka Kozłowiecka 102, 21-025 Niemce, Poland, registered in the Polish Central Register of Business Activity (CEIDG), VAT ID (NIP): 7133133330.

Contact for everything to do with the app, payments, complaints and personal data: kontakt@eatsee.pl. You can also use this address for any statement relating to your contract with us. We correspond in electronic form, which allows the content of that correspondence to be kept on a durable medium.

2. What EatSee is

EatSee is a mobile app for keeping a food diary and planning meals. The service consists of:

• a food diary - you add a meal from a photo, from a description given by voice or text, by scanning a barcode or a label, or by hand, and artificial intelligence estimates its nutritional values;
• a meal planner - suggested meals for a chosen period, with recipes and a shopping list, put together around the goals saved in your profile;
• "What I have at home" - a list of the products you have at home, filled in by hand, by voice or from photos of your fridge, freezer and cupboards, and meal ideas made from those products;
• the AI Assistant - answers to questions about your data stored in the app (meals, goals, weight, water), prepared with the help of artificial intelligence, for people aged 16 and over, after a separate consent;
• supporting features - water, weight and step logging, optional sync with your phone's health app, statistics and reports, streaks and badges, reminders and a referral programme;
• a one-off purchase - a 7-day meal plan bought without a subscription (section 6a).

Features based on artificial intelligence work after you consent to the processing of data for that purpose, as described in the Privacy policy; without it, barcodes, manual entries and favourites, among others, still work. Which features are available on a free account and with EatSee Premium is shown in the app. The app is under continuous development - individual features may be added, changed or withdrawn, but only for the reasons and on the terms described in sections 5 and 14.

3. Technical requirements

• a device running a supported version of iOS or Android,
• an active internet connection,
• an active App Store or Google Play account - for in-app purchases,
• camera or photo library access - if you add meals or products from photos,
• microphone access - if you add meals or products by voice,
• notification permission - for reminders,
• access to your phone's system health app (Apple Health or Health Connect) - if you turn on sync (optional).

The app runs on mobile devices only; there is no browser version. We apply no technical protection measures that restrict your use of the digital content (no DRM). We will provide a copy of the data stored in your account in a commonly used format on request sent to kontakt@eatsee.pl.

4. Your account

• Using the app requires an account (e-mail and password, or sign-in with Google or Apple). Before creating an account you can try a meal analysis to the extent shown in the app.
• Your e-mail address must be confirmed via the link we send. Until it is confirmed, some features remain unavailable - this protects the service from abuse.
• New accounts may be created by people aged 16 and over. If, when creating an account, you enter a date of birth showing that you are younger, the account will be deleted. Accounts of people aged 13 and over created earlier, including in older versions of the app, keep working on the existing terms, except for features with a higher age threshold (for example the AI Assistant - from age 16).
• An account belongs to one person. Do not share your credentials, and do not create multiple accounts to work around the limits.
• You must not supply unlawful content, and you must not use the app in a way that interferes with how it works, in particular by using automated tools or software that circumvents the limits of the service. Send for analysis only photos of food, packaging and the places where you keep food - no people, documents or medicines.
• You may delete your account at any time in the app (Profile → Account → Delete account). Deletion permanently removes your profile, food diary, photos, meal plans, planner preferences, your "What I have at home" list and AI Assistant chats, and any unused 7-day plans are forfeited. Data that remains after deletion is described in the Privacy policy. Deleting your account does not cancel a subscription in the App Store or Google Play.
• The content you enter stays yours. The product name and nutritional values read from a label you photograph, and recipes from your plans, may be shown to other users of the app - without your name, your e-mail address or any information about who added them. What exactly those entries contain is described in the Privacy policy. To the extent that this content is a copyright work, you grant the provider a royalty-free, non-exclusive licence to store it, reproduce it and make it available within the EatSee service - for an indefinite period and without territorial limits.

5. Scope of the service and fair-use limits

AI features (analysis of photos, descriptions and recordings, product recognition in photos, meal illustrations, meal plans and meal ideas, and the AI Assistant) have a real cost for the provider, which is why they are subject to limits. Daily limits reset once a day, and some features on a free account (for example the meal plan) reset less often - the app shows you the current period and how much of a limit you have left.

The current limits for a free account and for EatSee Premium, and which features each of those plans covers, are shown in the app. The Premium limits and scope are shown on the purchase screen - before you decide to buy.

The provider may temporarily restrict access to AI features where abuse is reasonably suspected (for example automation or circumventing limits with multiple accounts). You will be informed, and the restriction will be lifted once the matter is clarified.

The provider may change the limits or the scope of the features available with Premium only for valid reasons, which are: a change in the cost of the services we use to deliver those features, a supplier discontinuing or materially changing such a service, security requirements, a change in the law or a decision of an authority, and the withdrawal of a feature used by a negligible number of users. A change never costs you anything.

Where a change materially and negatively affects your access to Premium or your use of it, we will tell you by e-mail, that is on a durable medium, at least 30 days in advance. You may then terminate the contract within 30 days of receiving that notice or of the day the change took effect, whichever is later (Article 43m of the Polish Consumer Rights Act). We then refund the proportional part of the fee for the paid, unused period. You have no such right of termination if we keep your access to Premium unchanged at no additional cost.

6. EatSee Premium, prices and payments

• Premium is available as a monthly plan, a yearly plan and a one-off "lifetime" purchase.
• The yearly plan may include a free trial for people the app store grants it to (usually new subscribers). The purchase screen always shows the length of the trial, the price and the date of the first payment.
• The Premium features and the limits that apply to them are shown on the purchase screen in the app and in the app store listing (section 5).
• Current prices are always shown on the purchase screen in the app and in the app store, in your store's currency. Prices include VAT.
• The app may offer you Premium on different terms, for example the yearly plan at a different price or with a free trial - after you close the purchase screen or when you cancel a subscription. You see the terms of such an offer (price, billing period, free trial and renewal rules) before you buy, and taking it up is up to you.
• Payment is charged by Apple App Store or Google Play under that store's own terms. The provider does not process payment card data.
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, in your App Store or Google Play account settings.
• If the store fails to collect the payment for the next period, Premium is suspended until a payment succeeds, under the store's rules.
• Free trial: unless you cancel before it ends, you will be charged for the first full period. Any unused part of a free trial is forfeited when you purchase.
• The "lifetime" purchase grants unlimited-in-time access to Premium features for as long as the EatSee service is provided - it is not a subscription and does not renew.
• Cancelling stops further charges; Premium remains active until the end of the period you paid for.

6a. The 7-day plan (one-off purchase)

• On the terms shown in the app (for example after you have used the free plan), a person without active Premium can buy a one-off 7-day meal plan. It covers building one plan for 7 consecutive days, with recipes and a shopping list for the whole week, and a set number of dish swaps within that plan. You see the scope of the plan and the price before you buy.
• The purchase is not a subscription, does not renew and does not give access to Premium.
• You can build the plan in the Plan tab right after the purchase or later - the purchase does not expire and is linked to your account. A built plan stays in your account. An unused purchase is forfeited if you delete your account - the app warns you about this before deletion.
• Payment is charged by the App Store or Google Play. If the store refunds the payment, an unused purchase is reversed, and dish swaps in a built plan stop working.
• The right of withdrawal is described in section 7.

7. Right of withdrawal

Consumers (and sole traders treated as consumers) have the right to withdraw from a distance contract within 14 days of its conclusion without giving a reason. To exercise it, send a statement to kontakt@eatsee.pl - you may use the statutory model withdrawal form, but you do not have to. It is enough to send the statement before the period ends.

Premium. Premium is digital content delivered in full immediately after purchase. By completing the purchase you give your express and prior consent to performance starting before the withdrawal period ends, and you acknowledge that the right of withdrawal expires once the service has been fully performed (Article 38(1)(13) of the Polish Consumer Rights Act, implementing Directive 2011/83/EU). Confirmation of the purchase comes from the store that charged you.

The 7-day plan. The 7-day plan is digital content. By buying it, you ask for access to the plan straight away and acknowledge that once the plan is built, you lose the right of withdrawal (Article 38(1)(13) of the Polish Consumer Rights Act). Until you build the plan, you can withdraw within 14 days of the purchase - the unused purchase is then reversed. Confirmation of the purchase comes from the store that charged you.

Refunds are handled by the app stores under their own policies: reportaproblem.apple.com (Apple) and Google Play support. If you validly withdraw and the store does not refund you, write to kontakt@eatsee.pl - we will help you get the refund, and if the store does not make it, we will refund you in another way.

8. Promo codes

• Promo codes grant time-limited Premium access. They have no cash value and cannot be exchanged for money.
• A code can be redeemed once, by one account.
• Every code states how long it is valid in the message you receive it in.
• A code obtained in breach of these terms (for example using multiple accounts) may be invalidated.
• The app runs a referral programme: every user has a personal referral code. When a new user with a verified e-mail address enters such a code within the period shown in the app after creating their account, both people receive a free Premium period of the length shown in the app.
• The number of rewarded referrals per user is limited - the current limit is shown in the app. Referring yourself or creating additional accounts to obtain rewards is prohibited; rewards obtained this way may be revoked.

9. Nature of results, meal plans and health disclaimer

The nutritional values calculated by EatSee are estimates. The AI recognises the dish and its size from a photo, a recording or a description, so results may differ from reality, sometimes considerably. They should not be treated as a measurement. AI-generated meal illustrations are for illustration only and do not show your meal.

Meal plans and recipes are suggestions. The nutritional values shown in them are estimates and may differ from your goals, and the actual values depend on the products you buy, their amounts and how you prepare them. Recipes are produced with the help of artificial intelligence and may contain mistakes, including mistakes that affect whether a meal is safe to prepare - read the whole recipe before you cook and use your own judgement.

Allergies and exclusions. The planner takes into account the diet, allergies and exclusions you provide, and leaves out recipes with excluded ingredients. This works only within the information you provided, and only for the meals the planner itself suggests - it does not cover meals you add to the plan yourself. The planner does not guarantee that a meal is free of an allergen - products may contain allergens, or traces of them, that are not visible in the ingredient name. If you have an allergy or intolerance, always read product labels.

"What I have at home". Recognising products in photos gives estimates - check the list before you save it. The app does not track best-before or use-by dates: the date next to a product is the date it was added, and a product being on the list does not mean it is fit to eat. Meal ideas made from these products are suggestions, and their nutritional values are estimates.

The AI Assistant. Answers are prepared by artificial intelligence from the data in the app. The app calculates the numbers in the answers, but the description and conclusions may contain mistakes. The assistant does not diagnose, does not choose medicines or therapeutic diets and does not replace a doctor or a dietitian. It does not give weight loss advice to people under 18, and when a question suggests a possible risk to health, it shows information on where to find help instead of an answer. You can report any answer in the app.

Content created by AI (assistant answers, recipes, meal ideas and meal illustrations) is labelled in the app, and you can report it. The app does not set a calorie target below a safe minimum, and it does not set a weight loss goal for people under 18.

The app is informational and motivational only - it is not medical or dietary advice, and meal plans are not a therapeutic diet and do not replace consulting a doctor or a dietitian. If you have a medical condition or follow a diet prescribed by a doctor, consult the plan with a specialist. It is not a medical device.

10. Complaints

Send complaints about the app, including complaints that the digital content does not conform to the contract, to kontakt@eatsee.pl. We respond within 14 days at the latest, by e-mail, that is on a durable medium. If we do not respond within that period, the complaint is deemed to be accepted. Please include your account e-mail, a description of the problem and, if possible, a screenshot. Complaints about the payment itself should be directed to the store that charged it.

Conformity of the digital content. The provider must supply digital content that conforms to the contract. If it does not, you may require us to bring it into conformity. Where that is impossible or would require excessive costs, and also where we fail to bring it into conformity within a reasonable time of your complaint or do so with significant inconvenience to you, you may declare a price reduction or withdraw from the contract. You cannot withdraw if the lack of conformity is immaterial. The detailed rules are set out in Chapter 5b of the Polish Consumer Rights Act.

These rights are yours regardless of the refund policies of the App Store and Google Play (section 7) and are not limited by them.

11. Liability and availability

• We work to keep the app running continuously, but maintenance windows and outages caused by the third-party providers we rely on are possible.
• Features based on artificial intelligence, including the automatic preparation of a plan, product recognition in photos and the AI Assistant, may be temporarily unavailable, may produce no result, or may produce one late - including where the preferences you gave cannot be met.
• Automatic planning pauses if you do not open the planner for an extended period - opening the Plan tab in the app resumes it.
• The delivery of reminders depends on your phone's settings and operating system.
• The provider's liability towards consumers is limited only to the extent permitted by law - these terms neither exclude nor limit consumer rights arising from mandatory legal provisions.
• You are responsible for the dietary decisions you make based on the estimates and plans the app provides, including checking product ingredients for allergens.

12. Termination

You may terminate this agreement at any time by deleting your account in the app. The provider may terminate it with 14 days' notice if the service is discontinued, or with immediate effect in case of a serious breach of these terms. In both cases we refund the proportional part of any paid, unused Premium period and the price of any unused 7-day plans.

13. Personal data

Personal data processing is described in the Privacy policy, which forms an integral part of these terms.

14. Changes to these terms

We may change these terms only for valid reasons, which are: a change in the law or a decision or ruling of an authority that concerns the service; adding new features or services, or changing or withdrawing existing ones on the terms of section 5; a change in the terms of the app stores or of the services we use to provide the service; the need to keep the service secure or to prevent abuse; and making the terms clearer or correcting mistakes.

We will announce changes in the app or by e-mail at least 14 days in advance. If you do not accept them, you may delete your account before they take effect. Changes required by law or by a decision of an authority may take effect within the time it requires, and provisions that concern only new features or new purchases apply to you from the moment you start using them. The current version is always available at this address.

When this version takes effect. This version of the terms applies from the date shown at the top of the page. If your account was created earlier, it binds you 14 days after the day we told you about the change in the app or by e-mail - until then, the previous version applies to you. Provisions on new features and purchases (the AI Assistant, "What I have at home", the 7-day plan and new Premium offers) apply to you from the moment you start using them.

15. Final provisions

Polish law applies to matters not covered here, provided that consumers are not deprived of the protection afforded by mandatory provisions of the law of their country of habitual residence. Consumers may use out-of-court complaint and redress mechanisms, in particular mediation or a permanent consumer arbitration court at the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), and help from a district or municipal consumer ombudsman (rzecznik konsumentów) or consumer organisations in Poland; information is available at uokik.gov.pl. Consumers living in another country may contact their national consumer protection bodies.